Spa employees must wear a face covering throughout the entire interaction with guests. Guests must wear face coverings at all times while in the spa, except when the face covering must be removed for the performance of services involving that part of the face. It is mandatory for all clients to wash/disinfect their hands prior to and after treatments and to maintain appropriate physical distance from other spa guests in common areas.

Salon services are available for all ages, however; an adult, parent or guardian must be present in the room for any guests under the age of 18 who wish to receive facials, waxing and massage services. Only guests with a scheduled service are permitted in the facility, except a parent/guardian accompanying a minor

Any of our spa associates can assist you in planning the perfect spa experience, including unique combinations of our spa treatments most beneficial to you.

Most body treatments are enjoyed without some clothing. However, please dress down to whatever level is most comfortable for you

Shaving is not necessary, but highly recommended. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment

Please notify us when booking your treatments if you have high blood pressure, a heart condition, recent surgeries, allergies, or if you are pregnant. Please also advise us of any relevant medication you are taking. If you have any concerns, please let us know. It is always advisable to check with your doctor prior to your arrival

This is your time and you should fully delight in the experience. Whether it’s the room temperature, the amount of massage pressure, or the volume of the music, please notify us at any time of any discomfort or preferences

Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The value of your full treatment will be applied

We kindly request that you notify us of your need to cancel or reschedule no later than 12 hours prior to your booking, to accommodate other guests seeking a booking. No-shows will be noted in our database. Ritual Spa will charge 50% of the service fee for no shows if prior notice is not received.

Events require a 50% non-refundable deposit

We accept cash, m-pesa and all major bank and debit cards.

If you have not previously enjoyed a massage, you may feel uneasy or shy. We have put together some guidelines that should put you at ease and assist you in receiving the maximum benefit from your massage session.

• Take a warm shower prior to your arrival, if possible. You may also shower at the spa if necessary, however it may subtract a few minutes from your treatment time.
• Your body will be professionally draped at all times. Should there be any massage technique you are uncomfortable with, please communicate it to your therapist.
• Advise your therapist about areas of your body that are injured, sore, or tense.
• Mention any medical conditions such as pregnancy, high blood pressure, heart problems, headaches, varicose veins or recent surgery to your therapist.
• If you are suffering from a cold, or flu, or a skin rash, please advise your therapist, as massage will often increase the health risk and discomfort brought about by this ailment.
• During the session, close your eyes and allow yourself to relax as completely as possible. Focus your attention on breathing slowly and deeply.